Post by addictedtoyouleesungmin on Mar 14, 2014 2:19:00 GMT
Hi there! addictedtoyouleesungmin here!
SURPRISE! You have purchased some items via PayPal, and they have arrived damaged! Or they never arrived at all! Your seller is being very uncooperative, and not answering any emails/messages you send them, or providing you with any sort of assistance or customer service. But don't worry! PayPal can help you get the seller's attention, and possibly the refund you deserve.
This guide will show you how to open a PayPal case. But, before I start, there are two VERY IMPORTANT things that you need to know about PayPal cases:
Alright, so when you first log on to PayPal, you will usually see this screen. It may vary slightly in terms of language/currency, but most PayPal Account Home screens look like this (my PayPal is a US PayPal account):
**I have whited-out a lot of information throughout this guide for obvious reasons, but just think of the whited-out parts being where YOUR information would be.**
Most PayPal accounts only show transactions for a certain period of time (mine is set to show transactions I've have in the last 7 days). If the transaction you are looking for is not shown immediately on your Account Home Screen, simply click "View all of my transactions" above your "My recent activity" box.
After clicking that link, it will take you to a screen that looks like this:
**Again, all information is whited out except for two transactions, one of which we will pretend is the problem transaction.**
Screens like this usually display 20 results per page, and you may navigate to older transactions using the "Next" button at the bottom of the box. But, let's pretend that our problem transaction is the transaction I have highlighted in red. You will want to click on the "Details" link.
After clicking on "Details," a screen similar to this one will pop up:
This screen shows you all of the details of your transaction, including a unique transaction ID, the name and email of the person you sent the payment to, and the method of payment you used to fund this PayPal transfer (e.g., bank account, credit card, etc.).
Now, you need to open a case for this transaction, so you will want to click on the link that says "Click here to resolve." After clicking that link, this screen will appear:
Since this item was an item you purchased, you will want to select the first option, "I have a problem with an item I purchased", and click "Continue." NOTE: If you paid with the GIFT/FRIENDS OR FAMILY payment method, you will receive a notification that you did not purchase any "goods or services" and therefore cannot open a PayPal dispute. IT IS VERY IMPORTANT THAT YOU SEND PAYMENTS AS A MERCHANDISE/GOODS OR SERVICES PAYMENT BECAUSE, IF YOU DON'T, YOU WILL HAVE NO BUYER PROTECTION AGAINST ITEMS ARRIVING DAMAGED, OR NOT ARRIVING AT ALL.
Now, after you hit continue, this screen will appear:
Let's say for this transaction, 44 days have passed, and you have still not received the item. You will want to select "I haven't received my item" and hit "Continue." NOTE: If your item arrived damaged, or if your order was incomplete (you ordered 3 CDs and only got 1 CD), or if the box was EMPTY OF MERCHANDISE, you will click the "I received my item, but it is significantly not as described." But, for this guide, we are going with the idea that our item never arrived at all.
After clicking "Continue," you will be brought to this final screen before the case is opened:
You will need to select a category for your goods (for photocards, select the category that says "Other Tangible Goods"), and then you have 2,000 characters (including spacing) to describe your issues to PayPal. Usually, if something hasn't arrived, I would say something like this:
"I ordered _______ on MM/DD/YY, and it has yet to arrive. I have tried contacting the seller, but they refuse to answer/ignore my messages. Since it has been 40 days since I paid for my item, and it is still not here, I would like to open this case and receive a refund for my purchase."
Whatever you say in that box is up to you, but know that both PayPal and the seller of that transaction will see what you wrote. Be short and precise in your messages, since characters are limited. Be polite, and do not, in any way, threaten a seller, as that is grounds for PayPal to automatically close the case in the seller's favor (and possibly freeze your PayPal account).
Unfortunately, I cannot go any farther, as I don't want to actually open a case for this transaction (which was a very smooth and trouble-free transaction), but all following screens will be pretty self explanatory.
I'm not sure how long a PayPal dispute remains open (if someone could please let me know, that would be awesome), but I'm assuming it probably stays open for about 30 days until it's automatically closed IN THE SELLER'S FAVOR--meaning you won't get a refund if you let it auto-close. It's important to try and get the cases resolved as quickly as you possibly can. You can escalate the case to PayPal at any time while it's open (unlike eBay, where you have to wait 5-7 days before you can escalate it to Customer Service).
KEEP ALL COMMUNICATION WITH THE SELLER INSIDE THE PAYPAL CASE MESSAGES. DO NOT COMMUNICATE WITH THE SELLER VIA PRIVATE EMAIL OR ANY OTHER METHODS. If the seller tries to send you a personal email/message, copy the message and paste it into the dispute, and then respond, so that PayPal will be able to see it. They will only use the information and correspondence provided in the case to make a decision, if the case is escalated to them.
DO NOT CLOSE THE CASE IF THE SELLER ASKS YOU TO. If the seller tells you they will refund you if you close the case, DO NOT LISTEN TO THEM. Copy their message into the PayPal case messages, and respond saying that you will not close the case. It would be a good idea to escalate the case to PayPal at that point, as there's a strong chance they will rule in your favor since the seller tried to extort you into closing a case for a "refund." If you close that case for the seller, MORE THAN LIKELY YOU WILL NEVER SEE YOUR REFUND. AND ONCE A CASE IS CLOSED, IT CANNOT BE REOPENED, AND YOU CANNOT OPEN A SECOND CASE FOR A TRANSACTION.
If the seller refuses to cooperate with you inside a case, escalate it to PayPal. They will usually tell you to give them anywhere from 24-48 hours to make a decision, but the decision will probably be made in less time than that.
Please let me know if you have any other questions or concerns. ^^
And feel free to ask any of the moderators or forum members via Private Messages if you are uncomfortable posting publicly. ^^
SURPRISE! You have purchased some items via PayPal, and they have arrived damaged! Or they never arrived at all! Your seller is being very uncooperative, and not answering any emails/messages you send them, or providing you with any sort of assistance or customer service. But don't worry! PayPal can help you get the seller's attention, and possibly the refund you deserve.
This guide will show you how to open a PayPal case. But, before I start, there are two VERY IMPORTANT things that you need to know about PayPal cases:
- YOU MAY ONLY OPEN A PAYPAL CASE IF YOU PAID VIA THE MERCHANDISE/GOODS OR SERVICES PAYMENT METHOD. This is very important. If you paid via the GIFT/FRIENDS OR FAMILY payment method, YOU WILL NOT BE ABLE TO OPEN A PAYPAL CASE TO RECEIVE A REFUND.
- You only have 45 DAYS to open the case if there is an issue. THIS IS 45 DAYS AFTER THE DATE OF PAYMENT, WITH THE DATE OF PAYMENT BEING DAY 1. If you miss this time frame, YOU WILL NOT BE ABLE TO OPEN A PAYPAL CASE TO RECEIVE A REFUND. If you do not have your items by DAY 43 or DAY 44, OPEN A PAYPAL CASE. If they arrive, you may always close it later. However, if they don't, then you will need to escalate that case to PayPal in order to get your refund.
Alright, so when you first log on to PayPal, you will usually see this screen. It may vary slightly in terms of language/currency, but most PayPal Account Home screens look like this (my PayPal is a US PayPal account):
**I have whited-out a lot of information throughout this guide for obvious reasons, but just think of the whited-out parts being where YOUR information would be.**
Most PayPal accounts only show transactions for a certain period of time (mine is set to show transactions I've have in the last 7 days). If the transaction you are looking for is not shown immediately on your Account Home Screen, simply click "View all of my transactions" above your "My recent activity" box.
After clicking that link, it will take you to a screen that looks like this:
**Again, all information is whited out except for two transactions, one of which we will pretend is the problem transaction.**
Screens like this usually display 20 results per page, and you may navigate to older transactions using the "Next" button at the bottom of the box. But, let's pretend that our problem transaction is the transaction I have highlighted in red. You will want to click on the "Details" link.
After clicking on "Details," a screen similar to this one will pop up:
This screen shows you all of the details of your transaction, including a unique transaction ID, the name and email of the person you sent the payment to, and the method of payment you used to fund this PayPal transfer (e.g., bank account, credit card, etc.).
Now, you need to open a case for this transaction, so you will want to click on the link that says "Click here to resolve." After clicking that link, this screen will appear:
Since this item was an item you purchased, you will want to select the first option, "I have a problem with an item I purchased", and click "Continue." NOTE: If you paid with the GIFT/FRIENDS OR FAMILY payment method, you will receive a notification that you did not purchase any "goods or services" and therefore cannot open a PayPal dispute. IT IS VERY IMPORTANT THAT YOU SEND PAYMENTS AS A MERCHANDISE/GOODS OR SERVICES PAYMENT BECAUSE, IF YOU DON'T, YOU WILL HAVE NO BUYER PROTECTION AGAINST ITEMS ARRIVING DAMAGED, OR NOT ARRIVING AT ALL.
Now, after you hit continue, this screen will appear:
Let's say for this transaction, 44 days have passed, and you have still not received the item. You will want to select "I haven't received my item" and hit "Continue." NOTE: If your item arrived damaged, or if your order was incomplete (you ordered 3 CDs and only got 1 CD), or if the box was EMPTY OF MERCHANDISE, you will click the "I received my item, but it is significantly not as described." But, for this guide, we are going with the idea that our item never arrived at all.
After clicking "Continue," you will be brought to this final screen before the case is opened:
You will need to select a category for your goods (for photocards, select the category that says "Other Tangible Goods"), and then you have 2,000 characters (including spacing) to describe your issues to PayPal. Usually, if something hasn't arrived, I would say something like this:
"I ordered _______ on MM/DD/YY, and it has yet to arrive. I have tried contacting the seller, but they refuse to answer/ignore my messages. Since it has been 40 days since I paid for my item, and it is still not here, I would like to open this case and receive a refund for my purchase."
Whatever you say in that box is up to you, but know that both PayPal and the seller of that transaction will see what you wrote. Be short and precise in your messages, since characters are limited. Be polite, and do not, in any way, threaten a seller, as that is grounds for PayPal to automatically close the case in the seller's favor (and possibly freeze your PayPal account).
Unfortunately, I cannot go any farther, as I don't want to actually open a case for this transaction (which was a very smooth and trouble-free transaction), but all following screens will be pretty self explanatory.
I'm not sure how long a PayPal dispute remains open (if someone could please let me know, that would be awesome), but I'm assuming it probably stays open for about 30 days until it's automatically closed IN THE SELLER'S FAVOR--meaning you won't get a refund if you let it auto-close. It's important to try and get the cases resolved as quickly as you possibly can. You can escalate the case to PayPal at any time while it's open (unlike eBay, where you have to wait 5-7 days before you can escalate it to Customer Service).
KEEP ALL COMMUNICATION WITH THE SELLER INSIDE THE PAYPAL CASE MESSAGES. DO NOT COMMUNICATE WITH THE SELLER VIA PRIVATE EMAIL OR ANY OTHER METHODS. If the seller tries to send you a personal email/message, copy the message and paste it into the dispute, and then respond, so that PayPal will be able to see it. They will only use the information and correspondence provided in the case to make a decision, if the case is escalated to them.
DO NOT CLOSE THE CASE IF THE SELLER ASKS YOU TO. If the seller tells you they will refund you if you close the case, DO NOT LISTEN TO THEM. Copy their message into the PayPal case messages, and respond saying that you will not close the case. It would be a good idea to escalate the case to PayPal at that point, as there's a strong chance they will rule in your favor since the seller tried to extort you into closing a case for a "refund." If you close that case for the seller, MORE THAN LIKELY YOU WILL NEVER SEE YOUR REFUND. AND ONCE A CASE IS CLOSED, IT CANNOT BE REOPENED, AND YOU CANNOT OPEN A SECOND CASE FOR A TRANSACTION.
If the seller refuses to cooperate with you inside a case, escalate it to PayPal. They will usually tell you to give them anywhere from 24-48 hours to make a decision, but the decision will probably be made in less time than that.
Please let me know if you have any other questions or concerns. ^^
And feel free to ask any of the moderators or forum members via Private Messages if you are uncomfortable posting publicly. ^^
i just want to trade cards